Things to remember while your Visa card's on its way

While Paysera may not be in the business of delivering Visa cards, we're here to ensure you have a seamless experience when ordering one through us. During the ordering process, you'll have the option to select a delivery method that best suits your needs. Just remember, we don't directly handle the delivery.

This implies that all the details related to the delivery date, the actual delivery, and any other specifics will be taken care of by the chosen delivery company, not Paysera.

For those who choose to have their cards delivered to the Paysera Vilnius client service centre, we've got your back! As soon as your Visa card lands in our hands, we'll notify you immediately. All you need to do is remember to bring your ID document when you come to pick it up!

Before you can start enjoying the convenience of your Visa card , you'll need to activate it first. If you're still waiting for your card to arrive, you won't be able to activate it just yet, since it’s necessary to have the physical card in hand. What you can do is put this waiting time to good use by learning how the activation process works.

To activate your Visa card via the web browser

1. Log in to your Paysera account.
2. From the menu on the left, select Accounts and Cards, then Payment Cards.
3. Choose the card you want to activate.
4. Tap on Activate card.
5. Enter the CVV2 code (found on the back of your card).

To activate your Visa card via the Paysera app

1. Log in to the Paysera mobile app.
2. Go to Cards > Activate card.
3. Enter your CVV code (found on the back of your card).

But what about your PIN code? Well, you can only see it once your card is activated. You can do this using either your web browser or the Paysera mobile app. Once it’s done, you can check your PIN code whenever you want!

To check the Visa card’s PIN code via the web browser

1. Log in to your account.
2. From the menu on the left, select Payment Cards.
3. Select the card by clicking on its number > Get PIN.
4. Enter your CVV2 code > Get PIN.

To check the Visa card’s PIN code via the Paysera app

1. Log in to your account.
2. Select Cards, then PIN code.
3. Enter your CVV code.
4. Your PIN code will appear on your phone screen for a few seconds, giving you time to memorise it.

For the sake of your security, it's important to remember that if your card isn't activated within 90 days from the order date, Visa services will automatically deactivate it.

At Paysera, we do our best to protect your personal information. We've incorporated numerous protective measures throughout our system which include alert notifications, a secure method to check your PIN code, and the ability to independently freeze or block your card within mere seconds.

However, it's crucial to remember that your valuable information can still be at risk if you're not mindful of your privacy. We also recognise that in today’s rapidly evolving tech landscape, it can be challenging to keep up with the best practices in safeguarding your information.

To help you out, we’ve covered this topic in our blog post on how to protect your Visa card information.

The delivery timeline for your card depends on the delivery method you selected and the period since it was dispatched. There are a few possible solutions to resolve the disturbances of your Visa card delivery.

If you chose a non-registered delivery

This means that the delivery date is just an estimate, and regrettably, we can't provide a tracking number to trace your card's whereabouts.

We'd advise a little more patience; your card might be closer than you think. However, if it feels like an unreasonable wait, checking with your local post office for more details might be a good idea.

You can cancel your card and order a new one

If your Visa payment card is taking too long to arrive and the delivery services can’t figure it out, another option is to cancel your card and order a new one, by following a few simple steps:

Log into your account > Accounts and Cards > Payment Cards > Cancel/Reorder.

Please note that a new delivery fee will apply. .

If your Visa payment card is returned to the Paysera office

Paysera does not directly handle deliveries and while we’d love to offer more assistance, some things are beyond our control. However, should your payment card end up at our office, we're more than happy to resend it to you.

Before we do, however, chances are that your card was returned due to an incorrect address, so please double-check the details you provide and remember that only you can receive this shipment.

When you’re ready, just send your details to our client support. We’ll need to following information from your full address, including:

• Your country and city;
• Your street, building number, apartment number, and postal code;
• Your phone number and email.

As soon as we receive the needed details, we'll send out your card through available delivery options that you can easily track. Please keep in mind there is a delivery fee for this service. So, kindly make sure there are sufficient funds in your account to cover this cost.